Storm Readiness

Cutting costs by over $16.7M+ annually while enhancing safety & customer satisfaction with predictive storm planning.

In the past 30 years, extreme weather events have surged, challenging utilities in storm operations.
Despite advancements, Emergency Preparedness Personnel (EPP) still struggle with storm detection, preparation, and management.

Storm Readiness empowers emergency preparedness coordinators & meteorologists to make data-driven decisions before major storm. Machine learning & predictive analytics deliver precise forecast planning.

Role

Senior Product Designer

3 Product Engineers
1 Product Manager
1 Data Scientist
1 Software architect
GE Sales team

Team

Interaction design
Visual design
UX discovery research
UX workshop creation & facilitation
Persona identification
Iterative wireframing
Wireframe prototype
Iterative high fidelity prototyping
Usability A/B testing
Design systems
Rapid prototyping
UX guidelines & documentation
Cross-functional collaboration
Customer progress presentations

Skills

Predictive analytics reduced restoration times, enabling a focus on critical areas.

Minimized Downtime

Savings in storm prep, detection & management through predictive analytics & data-driven insights.

$16.7M+ Savings

Crews comprehended the full extent of damage, leading to better preparation.

Improved Safety

Summary

EPP handle massive data sets to assess storm impact, gauge crew deployment, evaluate outages & equipment impacted, and estimate the associated costs. They make critical decisions under intense pressure, with outcomes that significantly impact their companies and communities.

Challenge

Without a clear picture of how impending weather events will impact the grid, utilities must rely on costly contingencies to restore power quickly, or risk leaving customers without power for extended periods of time.

How can EPP effectively manage and assess massive, disparate data sets and make accurate, high-stakes decisions for storm preparedness when their current processes are fragmented and inefficient?

User Goals:

  • Equip EPP with relevant data that enhances decision-making & instills confidence in decisions.

  • Rapidly initiate storm response procedures & swiftly deploy resources.

Business Goals:

  • Cut operational costs while enhancing safety & boosting customer satisfaction.

  • Minimize restoration & outage times.

  • Efficiently dispatch crews.

  • Prevent incorrect customer outage notifications.

“We would love to move forward in partnership.”

Customer Executives

“There is a lot of value here. You’ve created something impactful & welcome in our industry.”

User from Duke

Other Work