Network Connectivity

Reducing network errors & operational costs by 95% while improving customer satisfaction.

The effectiveness of GE Grid software depends on accurate network modeling.

About 20% of the electrical grid is incorrectly modeled. This results in millions of lost dollars, frustrated users, longer customer restoration times, & lost faith in the electrical grid and it’s technology.

Network Connectivity, an industry-leading solution, automatically detects & corrects inaccuracies in the digital connectivity model.

Role

Senior Product Designer

3 Product engineers
1 Product manager
1 Data scientist
Sales team
GE leadership

Team

Interaction Design
Visual Design
Usability A/B testing
UX Research
Design systems
Rapid Prototyping
Customer presentations

Skills

90% Cost Elimination

Cuts 90% of costs required to maintain data integrity.

95% Error Improvement

Errors reduced from 20% to 1%, correcting millions.

Deepened Insights

Enhanced clarity on data problem’s scale.

Summary

The effectiveness of GE Grid software depends on accurate network modeling.

20% of the electric grid is incorrectly digitally modeled. This results in millions of lost dollars, longer customer restoration times, frustrated customers, and lost faith in the electric grid.

Currently, correcting these errors involves many different manual, ad-hoc methods.

Challenge

How can we improve the accuracy of the grid’s digital modeling, while also optimizing & simplifying how these inaccuracies are resolved?

User Goals

  • Quickly identify & resolve inaccuracies in a single app.

  • Prioritize critical customers.

  • Minimize downtime.

Business Goals

  • Optimize investment spending

  • Lower maintenance costs

  • Improve Data accuracy

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