Dashboards

Empowering users through enhanced situational awareness, leading to quick case resolution.

Operational dashboards empower users to take strong first steps within a complex suite of products by dynamically surfacing key data and transitioning users into the correct apps they need.

They improve situational awareness, immediately alerting users of issues occurring, & launching users into troubleshooting scenarios, to quickly correct any issues that arise.

Role

Senior Product Designer

Engineering Team
Product Managers
GE Vernova Leadership
Data Science
Sales

Team

Interaction Design
Visual Design
Usability Testing
UX Research
Design systems
Rapid Prototyping
Customer presentations

Skills

Summary

System Operators are responsible for distributing electricity to millions of customers. To do this, they monitor and manage millions of data points across many apps. The scenarios System Operators are managing have life or death implications.

Challenge

How can we enhance situational awareness & highlight critical data to ensure System Operators can swiftly & effectively address emerging issues?

User Goals

  • Surfacing important data out of millions of data points

  • Simplifying troubleshooting workflows

  • Empowering users to confidently take action

Business Goals

  • Lowering maintenance costs

  • Improving safety

  • Decreasing downtime

Other Work